By booking a removal service with BeMove Removals, the customer agrees to the following terms and conditions. These terms apply to all services provided by us and are binding once a booking is made. Where we use the word you or your it means the Customer: we, us or our means the Remover – BeMove Removals.
Our quotations are fully inclusive, with no additional VAT or tax charges applied, but do not cover any customs
duties or any other fees payable to government bodies. Any such duties or fees (if applicable) will be your
responsibility and payable in addition to the quoted price.
While we provide a fixed price quotation, we reserve the right to adjust or add additional charges if any of the
following factors were not considered when preparing the quotation:
- Costs may increase due to currency fluctuations, changes in taxation, or freight charges that are beyond
our control.
- Additional services provided, such as items not included in the information given by the client or not
identified during the survey, may result in a surcharge.
- Late working charges may apply, unless previously agreed, if the work is carried out at your request on
a weekend, public holiday, or outside normal working hours (08:00 – 18:00).
- Late availability of keys or access to the new destination could also lead to additional late fees unless
prior agreement is made.
- If access to the collection or delivery point is inadequate or the approach is unsuitable for our vehicles,
extra charges may apply.
- If there are delays or events beyond our reasonable control that increase or extend the resources or time
required to complete the agreed work, additional charges may apply.
- You will be responsible for any parking fees, charges, penalties or fines required to complete the
services you request.
- If the entrance or exit to the premises, stairs, lifts, or doorways are inadequate for the free movement of
goods without mechanical assistance or structural changes, or if the approach, road, or drive is
unsuitable for our vehicles and/or containers to load or unload within 25 meters of the doorway,
additional charges may apply.
Unless previously agreed in writing, we will not be:
- Disconnecting, reconnecting, dismantling, or reassembling appliances, fixtures, fittings, or equipment.
- Assembling units or system furniture (flat-pack), fixtures, or fittings.
- Lifting, removing or laying fitted floor coverings.
- Taking down or re-hanging curtains, blinds, or other window covering.
- Moving any item(s) that our removal team reasonably believes cannot be moved safely, or whose
removal may result in damage to the item(s) or its/their surroundings.
The following goods will not be removed by us unless there is prior written agreement. If you submit such
goods without our knowledge and written consent, we will not be liable for any loss or damage. Additionally,
you agree to indemnify us against any charges, expenses, damages, or penalties claimed by third parties.
- Potentially dangerous, damaging, or explosive items (gas bottles, ammunition, aerosols, flammable
liquids, etc.) and other prohibited or stolen goods.
- Goods that may attract vermin or other pests, or those that could cause infection.
- Jewellery, watches, deeds, money, mobile telephones or collections of any similar kind.
- Perishable items and/or those requiring a controlled environment.
- Animals and their cages or tanks, including pets, birds, or fish.
- Goods which require special licence or government permission for export or import
- Our standard removal services include packing, dismantling and reassembly, transportation and unloading at
the designated destination.
- Additional services (e.g., packing, storage, heavy lifting) are available at an extra charge and must be requested
in advance.
- We will provide the necessary vehicles and manpower to complete the job, subject to availability
It is your sole responsibility to:
- Declare to us, in writing, the value of the goods being removed and/or stored.
- Obtain at your own expense, all documents, permits, permissions, licences, customs documents necessary for
the removal to be completed.
- Be present or represented during the collection and delivery of the removal.
- Ensure authorized signature on agreed inventories, receipts, waybills, job sheets or other relevant documents
by way of confirmation of collection or delivery of goods.
- Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken
away in error.
- Ensure that the property is ready for the move on the agreed date, including clearing pathways and ensuring
access to all items.
- Provide accurate details of the removal, including the items to be moved, any access restrictions, and any
special requirements.
- Notify us of any fragile or valuable items, and we recommend appropriate insurance for these items;
- Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as
(but not limited to) tenants or workmen are, or will be present.
- Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
- Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
- Ensure that the goods you have packed are packed properly as the items packed by yourself are not covered
under our insurance. We will not be held liable for damage to these items.
- Pay for any parking or meter suspension charges incurred by us in carrying out the work unless otherwise
agreed in writing.
- Provide us with a correct and up to date contact address and telephone number during removal transit and/or
storage of goods.
- Check that the existing property and vans are cleared of all your belongings. We will not be held liable for
lost items unless proven negligence is demonstrated from us.
Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage,
costs or additional charges that may arise from failure to discharge these responsibilities.
By entering into this Agreement, you guarantee that:
- The goods to be removed and/or stored are your own property.
- You have the authority from the owner of the property to make this contract and have been made aware of
these conditions.
- You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves
to be untrue.
- If you postpone or cancel this Agreement, we will charge you according to how much notice is given.
- Cancellations must be made at least 7 days in advance for a full refund of the deposit. Cancellations made after
this time may incur a charge as follows: a 50% charge from the total amount with 48hrs notice prior to the move
and a full charge with less than 48hrs notice.
- Rescheduling is allowed with at least 7 days' notice, subject to availability
If we are unable to begin unloading the vans due to delays or logistical issues not caused by us (e.g., you do not have the house keys, end of tenancy cleaning), the following charges will apply: £30.00 per half hour per van within the M25 belt and £40.00 per half hour per van outside of it.
- All bookings must be confirmed via email, phone, or our website.
- A deposit may be required at the time of booking, with the full balance due on the day of the move (for fixed
rates the payment must be done before unloading of the goods/ for hourly rates the payment must be done
immediately after the completion of the service).
- Payments can be made via bank transfer, credit card, etc..
- By providing your credit/debit card details, you authorize us to charge the card for the full remaining balance
of your move.
- BeMove Removals will take reasonable care in handling goods, but we are not liable for damage to goods not
properly packed by the customer or when packed by our team but not listed as fragile or requiring special
handling.
- It is the customer's responsibility to insure any valuable or fragile items during the removal.
- We are not liable for any loss or damage caused by unforeseen circumstances, such as bad weather, accidents,
or issues related to the transportation route.
- If you provide us with a declaration of the value of your goods, the amount of our liability to you in the event
of loss or damage to those goods will be subject to a maximum liability of £25,000. We may agree to accept
liability for a higher amount, in which case we may make an additional charge. Each claim has an excess fee of
£250.
- In the event of loss of or damage to your goods, our liability to you is to be assessed as a sum equivalent to the
cost of their repair or replacement whichever is the smaller sum, taking into account the age and condition of the
goods immediately prior to their loss or damage, and subject to the maximum liability of £25,000 referred to in
clause (unless we have agreed a higher amount with you).
- Where the lost or damaged item is part of a pair or set, our liability to you, where it is assessed as the cost of
replacement of that item, is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of
that item as part of a pair or set.
- In the event of loss or damage, we will not be liable without clear evidence demonstrating that the loss or
damage is as result of our gross negligence.
- We do not accept liability for goods confiscated, seized, removed or damages by Customs Authorities or other
Government agencies unless such confiscation, seizure, removal or damage arose directly as a result of our
negligence or breach of contract.
For the purpose of this agreement, an item is defined as:
- The entire contents of a box, parcel, package, carton or similar container.
- Any other object or thing that is moved, handled or stored by us.
- We will only be held liable for damage to premises resulting from our negligence. Any damage to premises
must be noted on the visual inspection report and confirmed to us within 24 hours.
- Because third party contractors are frequently present at the time of collection or delivery our liability for loss
or damage is limited as follows:
- If we cause loss or damage to premises or property other than goods for removal as a result of our negligence
or breach of contract, our liability shall be limited to making good the damaged area only.
- If we cause damage as a result of moving goods under your express instruction, against our advice, and where
to move the goods in the manner instructed is likely to cause damage, we shall not be liable.
- If we are responsible for causing damage to your premises or to property other than goods submitted for
removal and/or storage, you must note this on the worksheet or delivery receipt as soon as practically possible or
within a reasonable time. This is fundamental to the Agreement.
- We will not be liable for loss or damage caused by fire or explosion, unless we have been negligent or in
breach of contract.
- We will not be liable for any loss of/damage to/failure to produce the following goods:
* Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records,
Mobile Telephones.
* Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
* Perishable items and/or those requiring a controlled environment.
* Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds.
*Any animals, birds or fish.
- We will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the
following circumstances:
* By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism,
rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control.
* Loss or damage arising from ionising radiations or radioactive contamination.
* Loss or damage arising from Chemical, Biological, Bio-chemical, Electromagnetic Weapons and Cyber Attack
or consequential loss of any kind or description.
* By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or
unstable goods. This includes goods left within furniture or appliances.
* By vermin, moth, insects and similar infestation, damp, mould, mildew or rust.
* By cleaning, repairing or restoring unless we arranged for the work to be carried out.
* By change to atmospheric or climatic conditions.
* For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not
both packed and unpacked by us.
* Loss of or damage to china, glassware and fragile items unless they have been both professionally packed and
unpacked by us or our Subcontractor. In the event of an accident involving an owner packed container where
damage would have occurred irrespective of the quality of the packing, then our liability is limited to £100 or its
actual value whichever is less.
* For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment
unless there is evidence of related external damage.
* Loss or damage of motor vehicles caused by scratching, denting and marring unless you obtain from us a
pre-collection condition report.
* Loss or damage to a vehicle whilst being driven or for the purpose of being driven under its own power other
than for the purpose of loading onto or unloading from the carrying conveyance or container. Loss or damage
sustained by accessories and removable items unless lost with the vehicle.
* For any goods which have a pre-existing defect or are inherently defective.
- No employee of ours shall be separately liable to you for any loss, damage, mis delivery, errors or omissions
under the terms of this Agreement.
- Our liability will cease upon handing over goods from our warehouse or upon completion of delivery.
- For goods which we deliver, you must notify us in writing of any visible loss, damage or failure to produce any
goods at the time of delivery.
- If you or your agent collect the goods, you must notify us in writing of any loss or damage at the time the
goods are handed to you or your agent.
- We will not be liable for any loss of or damage to the goods unless a claim is notified to us, or to our agent or
the company carrying out the collection or delivery of the goods on our behalf, in writing as soon as such loss or
damage is discovered and in any event within seven (7) days of delivery of the goods by us.
- The time limit for notifying us of your claim may be extended upon receipt of your written request provided
such request is received within seven (7) days of delivery of goods.
- Anything received after seven (7) days will not be considered. We will not be held liable for any loss or
damage to goods and/or property after seven (7) days. Any claim must be made in writing within the said
period, this is a requirement of insurer
- We aim to complete all moves on time, but we cannot be held liable for delays caused by traffic, weather
conditions, or unforeseen issues outside of our control.
- If the move is delayed due to issues with the customer’s property (e.g., lack of access, missing items),
additional charges may apply.
- Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.
- If through no fault of ours we are unable to deliver your goods, we will take them into store. The Agreement
will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.
- We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other Agreement. These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.
- If there is a dispute arising from this agreement which cannot be resolved, subject to the agreement of both parties, either you or we may refer the dispute to an arbitrator appointed by the Chartered Institute of Arbitrators. The cost of any such arbitration will be at the discretion of the arbitrator. This does not prejudice your right to commence court proceedings.
- We reserve the right to sub-contract some or all of the work. If we sub-contract, then these conditions will still apply.
- We have the right to choose the method and route by which to carry out the work.
- Unless it has been specifically agreed otherwise in writing in our quotation, other space/volume/capacity on
our vehicles and/or the container may be utilized for consignments of other customers.
This contract is subject to the law of the country in which the office of the company issuing this contract is situated.
- If you send goods to be stored, you must provide an address for correspondence and notify us if it changes. All
correspondence and notices will be considered to have been received by you seven days after sending it to your
last address recorded by us.
- If you do not provide an address or respond to our correspondence or notices, we may publish such notices in a
public newspaper in the area to or from which the goods were removed. Such notice will be considered to have
been received by you seven days after the publication date of the newspaper.
Note: If we are unable to contact you, we will charge you any costs incurred in establishing your whereabouts.
Where we produce a list of your goods (inventory) or a receipt and send it to you, it will be accepted as accurate unless you write to us within 10 days of the date of our sending, or a reasonable period agreed between us, notifying us of any errors or omissions.
- We review our storage charges periodically. You will be given 1 months’ notice in writing of any increases.
- If payment of our charges relating to your goods is in arrears, and on giving you three months’ notice, we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, we may seek to recover the balance from you.
- If payments are up to date, we will not end this contract except by giving you three months’ notice in writing.
- If you wish to terminate your storage contract, you must give us at least 10 working days’ notice. If we can
release the goods earlier, we will do so, provided that your account is paid up to date. Charges for storage are
payable to the date when the notice should have taken effect.
These Terms and Conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms such variation should be confirmed in writing. Any variation, however agreed, shall never invalidate the remainder of these Terms and Conditions.